Dr. Jennifer Smith – Nominated Individual
Jenny has over thirty-six years of experience in all aspects of the care of older people, and has maintained principal responsibility of Westcliff Lodge since 1991. She also works in academia as a researcher and in other Health & Social Care sectors.
Nicky Bourouisa -Registered Manager
Nicky has worked in the Health and Social Care Sector since 2004, starting as a Care Assistant working her way through to Management and completing all requisite qualifications.
Nicky has experience in leading teams to ensure a high standard of care is delivered for Service Users.
Her natural philosophy is that person centred care is always at the forefront of care services. She applies her philosophy by ensuring that Care Staff promote dignity and privacy whilst adhering to peoples wishes and preferences at all times.