Independent Reviews of our Care Service

The most recent independent Service User reviews of our Home are located on carehome.co.uk, they are available using the following link: https://www.carehome.co.uk/carehome.cfm/searchazref/10001032WESD

We are delighted that these reviews of our Care Home rate us positively at 9.8/10.

Current Reviews:

Review from Elaine W (Daughter of Resident) published on 22 February 2022

Overall Experience Overall Experience5 out of 5

 

From the very outset when we were advised to consider residential care for our mum, my siblings and I were unsure of how to start looking and just felt very upset by the process and the fact our mum was so unwell. The manager and deputy manager could not do enough to help support us through a very difficult
time, they did everything possible to provide reassurance. Their response to us, their help and reassurance, taken together with the fact that we had a family friend who had resided here for so many years previously, all meant that Westcliff Lodge was the very best option for our mum.
Now that Mum has been in the Lodge for some weeks now, we have all been so impressed by the level of care and warmth all the staff show my mum. She is now eating much more (my mum was really struggling with her appetite for a long time), she is moving around much more and she generally presents as much happier within a very short space of time. I cannot commend Westcliff Lodge enough.

 

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Overall Experience Overall Experience5 out of 5

 

Our mum was cared for at Westcliff Lodge for many years. During that time she was always treated with love and kindness. We never had any worries that her needs weren’t being taken care of, even when her condition deteriorated and she was unable to communicate. The staff at Westcliff Lodge really knew
our mum and treated her as an individual with care and compassion. We cannot thank past and present staff enough for the support and love shown to us, as well as our mum, during her time at The Lodge.

 

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Overall Experience Overall Experience4 out of 5

 

My sister was very content whilst in your care. We found that the staff could not have been more kind and caring. Although Covid caused problems, the management went out of their way to make sure my sister had visitors or video calls which we all found a great help.

 

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Overall Experience Overall Experience5 out of 5

 

Lovely caring team in lovely rooms. The food is great and residents seem very happy to be there. Residents are cared for as individuals and allowed to be their own person, which makes for a very relaxed atmosphere. Would highly recommend.

 

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