Independent Inspections of our Care Service

CQC Inspections:

Our last General Inspection by the Care Quality Commission (CQC) was conducted nearly three years ago in March 2019 and they rated us REQUIRES IMPROVEMENT overall, with GOOD ratings for CARE and EFFECTIVE categories of CQC inspection criteria. You can access this report using the following link:

We worked quickly to rectify the problems identified by the CQC and this the action plan was implemented within three months. You can find a link to our Action Plan here:

Our response was reflected in a subsequent Local Authority Inspection (Southend Borough Council) in September 2019 which applies similar criteria to the CQC. At that inspection, we were rated GOOD overall. You can find a link to this inspection here:



We were last inspected by the CQC in February 2022 for a targeted, but unrated Inspection:

Background to this inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 1 February 2022 and was unannounced.

The CQC Inspector findings in February 2022 were:

Westcliff Lodge is a residential care home that provides personal and nursing care for up to 22 older people, including people living with dementia. At the time of the inspection there were 15 people living at the service.

We found the following examples of good practice:

Arrangements were in place for relatives to visit their family member in accordance with government guidance. Suitable measures were in place to screen all visitors and this included completion of a questionnaire, temperature checks, the wearing of Personal Protective Equipment [PPE] and rapid flow testing to keep infection risks to a minimum.

People were admitted into the service safely. People’s COVID-19 status was sought prior to admittance and people self-isolated in line with current government guidance.

Arrangements to assess current and emerging risks presented by the pandemic had been identified for staff and people using the service.

Appropriate infection prevention control practices were observed for staff, such as the wearing of masks, gloves, aprons and included good hygiene practices.

Most staff had received training on infection prevention and the correct use of PPE and specific training relating to COVID-19.

Cleaning schedules were in place and being followed. The environment was visibly clean and odour free.